Refund & Cancellation Policy

Effective Date: 2nd April 2026

At ARMENDES LTD, we aim to provide high-quality logistics and trade services that meet our clients’ needs. However, we understand that situations may arise in which a refund or cancellation is necessary. This policy outlines the terms and conditions regarding refunds and cancellations for services purchased through our website.

1. Cancellation of Services

1.1. Service Cancellation by the Customer

If you wish to cancel a service request, please notify us as soon as possible. The following conditions apply:

Cancellation Before Service Commencement: If you cancel the service before any logistics or trade operation has begun, you will receive a full refund, minus any processing fees (if applicable).
Cancellation After Service Commencement: If the service has already been initiated (e.g., shipping or transport services), cancellations may not be eligible for a refund, depending on the stage of the process.

To cancel your service, please contact our customer support team at info@armendesltd.com or call 00357 7000 8001.

1.2. Service Cancellation by ARMENDES LTD

ARMENDES LTD reserves the right to cancel any service in cases such as the following:

Violation of our terms and conditions by the customer
Inability to fulfill the service due to unforeseen circumstances (e.g., weather, customs issues, etc.)
Non-payment or failure to meet agreed-upon terms

If ARMENDES LTD cancels the service, we will provide a full refund to the customer, excluding any non-refundable charges incurred for third-party services (e.g., shipping fees, customs duties, etc.).

2. Refunds

2.1. Eligibility for Refund

Refunds are only applicable under the following conditions:

Service Not Delivered: If the service (e.g., delivery) was not completed as agreed (e.g., the shipment was lost or delayed beyond reasonable control), you may be eligible for a partial or full refund.
Quality Issues: If the service provided does not meet the agreed terms (e.g., goods were damaged in transit or an incorrect shipment was made), you may request a refund.
Overpayment: If there is an overcharge or billing error, ARMENDES LTD will issue a full refund for the overpaid amount.

2.2. Non-Refundable Services

Certain fees are non-refundable, including but not limited to:

Shipping fees, handling charges, and third-party service costs
Any customs duties, taxes, or levies imposed by local authorities
Payment processing fees

Refund requests for services rendered (e.g., delivery, shipment) after the service is completed may not be accepted unless the terms of service were violated or there is a legitimate complaint.

2.3. Refund Processing Time

Once a refund is approved, it may take up to 14 business days to be processed and reflected in your account, depending on your payment method. Refunds will be made to the original payment method unless otherwise agreed.

3. Requesting a Refund or Cancellation

To request a cancellation or refund, please contact our customer service team using the following details:

Email: info@armendesltd.com
Phone: 00357 7000 8001

Please include the following information in your request:

Your full name and contact details
Order or service reference number
A brief description of the reason for cancellation or refund request

4. Amendments to this Policy

ARMENDES LTD reserves the right to amend this Refund & Cancellation Policy at any time. Any changes will be posted on this page with the updated effective date.

5. Contact Us

If you have any questions or concerns regarding this policy, please contact us: